QSO 321 Module Two Assignment Guidelines and Rubric

Overview

In this module, you learned about the importance of prioritizing people—employees, the local community, and customers. In this assignment, you will explore important considerations for culturally competent business practices, which can help strengthen and maintain relationships.

Scenario

You are a procurement manager working on training a new sourcing analyst. As part of their training, they will be traveling with you to meet with new and existing suppliers for specialized parts that your company needs. This arrangement will allow your colleague to gain firsthand experience and help them develop relationships with the business professionals they will be working with in the future.

You need to ensure that they are familiar with cultural business practices for the places you will be visiting so that existing business relationships remain strong and new relationships start off well. You have decided to create a brief guide that includes the cultural considerations that they will need to be aware of while doing business.

Directions

Use the Module Two Assignment Template linked in the What to Submit section below to create a guide that provides a brief overview of culturally considerate business practices for three countries of your choosing that are outside of the United States. Refer to the Module Two Assignment Example linked in the Supporting Materials section below for an example of a completed chart. Use course and external resources, such as the Shapiro Library, linked in the Supporting Materials section, to gather information on your selected countries and their cultural business practices.

Specifically, you must address the following rubric criteria:

• Authority Figures: Describe how figures of authority are treated and shown respect in each selected country, as well as actions or communications that may cause unintended offense.
• Levels of Formality: Describe the level of formality that business professionals follow in each selected country. Examples of formality include language, dress, and etiquette.
• Social Norms: Identify common social norms that should be used in business in each selected country, as well as hand gestures and body language that should be avoided or that may cause unintended offense.
• Time and Scheduling: Describe how the concepts of time and scheduling are treated in each selected country, as well as considerations for business-meeting etiquette that should be considered to avoid causing unintended offense.
• Business Practices: Describe general business practices that should be taken into consideration when conducting business in the selected countries. Examples of business practices include meals, cultural holidays and events, and the use of formal contracts.

What to Submit

Submit the Module Two Assignment Template to complete this assignment. Use bullet points when completing the template. Sources should be cited according to APA style.

Supporting Materials

The following resource supports your work on the project:

Reading: Module Two Assignment Example
This document provides an example of a completed Module Two assignment.

Shapiro Library Website: SNHU Shapiro Library
Access the Shapiro Library website to conduct research, ask a librarian for help, and learn more about the resources available to you through the university library.

Module Two Assignment Rubric

CriteriaMeets Expectations (100%)Partially Meets Expectations (85%)Does Not Meet Expectations (0%)ValueAuthority FiguresDescribes how figures of authority are treated and shown respect in each selected country, as well as actions or communications that may cause unintended offenseShows progress toward meeting expectations, but with errors or omissions; areas for improvement may include providing further description or examples of acts of respect or communications that may cause unintended offense in each selected countryDoes not attempt criterion17Levels of FormalityDescribes the level of formality that business professionals follow in each selected countryShows progress toward meeting expectations, but with errors or omissions; areas for improvement may include adding further description or examples of levels of formality used in language, dress, or etiquetteDoes not attempt criterion17Social NormsIdentifies common social norms that should be used in business in each selected country, as well as hand gestures and body language that should be avoided or that may cause unintended offenseShows progress toward meeting expectations, but with errors or omissions; areas for improvement may include adding further description or examples of appropriate and inappropriate hand gestures and body languageDoes not attempt criterion17Time and SchedulingDescribes how the concepts of time and scheduling are treated in each selected country, as well as considerations for business-meeting etiquette that should be considered to avoid causing unintended offenseShows progress toward meeting expectations, but with errors or omissions; areas for improvement may include adding further description or examples of how the concept of time and scheduling etiquette is treated in each selected countryDoes not attempt criterion17Business PracticesDescribes general business practices that should be taken into consideration when conducting business in the selected countriesShows progress toward meeting expectations, but with errors or omissions; areas for improvement may include adding further description or examples of culturally competent business practices for each countryDoes not attempt criterion17Clear CommunicationConsistently and effectively communicates in an organized way to a specific audienceShows progress toward meeting expectations, but communication is inconsistent or ineffective in a way that negatively impacts understandingShows no evidence of consistent, effective, or organized communication5Citations and AttributionsUses citations for ideas requiring attribution, with consistent minor errorsUses citations for ideas requiring attribution, with major errorsDoes not use citations for ideas requiring attribution10Total:100%