How to identify and effectively manage conflicts that arise in care delivery settings

NR 447 DEVRY COMPLETE WEEK ASSIGNMENTS PACKAGE LATEST NR 447 DeVry Complete Week Assignments Package Latest NR447 NR 447 DeVry Week 3 Conflict Resolution Paper Conflict Resolution Paper Guidelines Purpose The purpose of this assignment is to learn how to identify and effectively manage conflicts that arise in care delivery settings resulting in better management of patient care, including appropriate delegation. You will gain insight into conflict management strategies and develop a plan to collaborate with a potential nurse leader about the conflict and its impact in a practice setting. ORDER INSTRUCTIONS-COMPLIANT NURSING PAPERS Course Outcomes Completion of this assignment enables the student to meet the following course outcomes. CO 1: Apply leadership concepts, skills, and decision making in the provision of high-quality nursing care, healthcare team management, and the oversight and accountability for care delivery in a variety of settings. (PO 2) CO3: Participate in the development and implementation of imaginative and creative strategies to enable systems to change. (PO 7) CO 6: Develop a personal awareness of complex organizational systems, and integrate values and beliefs with organizational mission. (PO 7) CO 7: Apply leadership concepts in the development and initiation of effective plans for the microsystems and system-wide practice improvements that will improve the quality of healthcare delivery. (POs 2 and 3) Due Dates This assignment is to be submitted to the Dropbox by Sunday, 11:59 p.m. MT, end of Week 3. Points This assignment is worth 200 points. Directions 1. Read Finkelman (2012), pp. 361?376. 2. Observe nurses in a care delivery setting. Identify a recurring conflict with the potential to negatively impact patient care. Decide if delegation was an issue in the conflict. This should be from your practice setting or pre licensure experiences. 3. Provide details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved. 4. Identify the type of conflict. Explain your rationale for selecting this type. 5. Outline the four stages of conflict, as described in our text, and how they relate to your example. 6. Propose strategies to resolve the conflict. Search scholarly sources in the library and the Internet for evidence on what may be effective. 7. Discuss if delegation was an issue in the conflict. Be specific. 8. Describe how you would collaborate with a nurse leader to reach consensus on the best strategy to employ to deal with the conflict. 9. Describe the rationale for selecting the best strategy. 10. Provide a summary or conclusion about this experience or assignment and how you may deal with conflict more effectively in the future. 11. Write a 5?7 page paper (not including the title or References pages) using APA format that includes the following. a. Describe an unresolved (recurring) conflict that you experienced or observed. Identify the type of conflict. b. Provide details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved. c. Outline the four stages of conflict, as described in Finkelman, and how the stages relate to your example. Decide if delegation was an issue in the conflict. Be specific. d. Describe the strategies for conflict resolution and how you would collaborate with a nurse leader to resolve the conflict. Cites resources. e. Provide a conclusion or summary about this experience and how you may deal with conflict more effectively in the future. f. Submit to the Dropbox by the end of Week 3. NR 447 DEVRY COMPLETE WEEK ASSIGNMENTS PACKAGE LATEST Grading Criteria: Conflict Resolution Paper Category Points % Description Detailed description of conflict, including type of conflict 60 30% Describes the conflict, providing details and type of conflict Four stages of conflict and relationship to identified conflict, including delegation issues 40 20% Describes stages and their relationship to identified conflict and delegation Strategies for conflict resolution and collaboration with a leader, including resources 60 30% Various strategies for resolution of identified conflict; discusses collaborative efforts with a nurse leader to resolve conflict; includes resources Conclusion or summary 20 10% Provides a conclusion about the learning experience and how this assignment will provide guidance for future conflict resolution skills Clarity of writing 20 10% Content is organized, logical, and with correct grammar, punctuation, spelling, and sentence structure are correct. APA formatting is apparent and CCN template is utilized. References are properly cited within the paper; reference page includes all citations; proper title page and introduction are present, and evidence of spell and grammar check is obvious. ? NR 447 DEVRY COMPLETE WEEK ASSIGNMENTS PACKAGE LATEST Week 4 Nursing Care Models Paper Latest Nursing Care Models Paper Guidelines Purpose The purpose of this assignment is to identify nursing care models utilized in todays various health care settings and enhance your knowledge of how models impact the management of care and may influence delegation. You will assess the effectiveness of models and determine how you would collaborate with a nurse leader to identify opportunities for improvement to ensure quality, safety and staff satisfaction. Course Outcomes Completion of this assignment enables the student to meet the following course outcomes. C04-1: Apply leadership concepts, skills, and decision making in the provision of high quality nursing care, healthcare team management, and the oversight and accountability for care delivery in a variety of settings. (PO 4. 2) C04-2: Implement patient safety and quality improvement initiatives within the context of the inter professional team through communication and relationship building. (PO #3) C04-3: Participate in the development and implementation of imaginative and creative strategies to enable systems to change. (PO #7) C04-6: Develop a personal awareness of complex organizational systems and integrate values and beliefs with organizational mission. (PO #7) CO*7: Apply leadership concepts in the development and initiation of effective plans for the microsystems and/or system-wide practice improvements that will improve the quality of healthcare delivery. (PO 2, and *3) C04-8: Apply concepts of quality and safety using structure, process, and outcome measures to identify clinical questions as the beginning process of changing current practice. (PO*8) Due Dates This assignment is to be submitted to the Dropbox by Sunday, 11:59 p.m. MT, end of Week 4. Points This assignment is worth 200 points. Directions Read your text, Finkelman (2012), pp- 118- 127. Observe staff in delivery of nursing care provided. Practice settings may vary depending on availability. Identify the model of nursing care that you observed. Be specific about what you observed, who was doing what, when, how and what led you to identify the particular model. Write a 5-7 page paper that includes the following: Review and summarize two scholarly resources (not including your text) related tothe nursing care model you observed in the practice setting. Review and summarize two scholarly resources (not including your text) related to a nursing care model that is different from the one you observed in the practice setting. Discuss your observations about how the current nursing care model is being implemented. Be specific. Recommend a different nursing care model that could be implemented to improve quality of nursing care, safety and staff satisfaction. Be specific. Provide a summary/conclusion about this experience/assignment and what you learned about nursing care models. Write your paper using APA format. Submit to the Dropbox. Grading Criteria: Nursing Care Models Paper Category Points % Description Identify Nursing Care Model in practice including specifics about who, what when, where, etc. 60 30% Identifies Nursing Care Model for delivery of nursing care. Provides specifics. Besides Finkelman, locate scholarly resources related to Nursing Care Models 40 20% In addition to Finkelman, locates four scholarly resources related to Nursing Care Models. Summarizes all resources in body of paper. Implementation and Recommendations 60 30% Describe implementation of current Nursing Care Model and recommend a different model that could be utilized to improve quality of nursing care, safety and staff satisfaction. Conclusion/summary 20 10% Describe implementation of current Nursing Care Model and recommend a different model that could be utilized to improve quality of nursing care, safety and staff satisfaction. Clarity of writing 20 10% Content is organized, logical, and with correct grammar, punctuation, spelling, and sentence structure are correct. APA formatting is apparent and CCN template is utilized. References are properly cited within the paper; reference page includes all citations; proper title page and introduction are present and evidence of spell and grammar check is obvious. NR 447 DeVry Week 6 Performance Measurement Latest? Performance Measurement PowerPoint Slideshow: Guidelines Purpose The purpose of this assignment is to locate and compare performance measurement data on common health conditions for the hospitals in your area. You will investigate the Centers for Medicare and Medicaid Services websites and locate hospital compare data for hospitals within a 50 mile radius of the community where you are working or had your pre licensure clinical experiences. You will prepare a PowerPoint presentation and share the results of your findings. Opportunities for improving performance measurement indicators will be shared. Course Outcomes Completion of this assignment enables the student to meet the following course outcomes. CO 1: Apply leadership concepts, skills, and decision making in the provision of high-quality nursing care, healthcare team management, and the oversight and accountability for care delivery in a variety of settings. (PO 2) CO 2: Implement patient safety and quality improvement initiatives within the context of the inter professional team through communication and relationship building. (PO 3) CO 3: Participate in the development and implementation of imaginative and creative strategies to enable systems to change. (PO 7) CO 7: Apply leadership concepts in the development and initiation of effective plans for the microsystems and system-wide practice improvements that will improve the quality of healthcare delivery. (POs 2 and 3) CO 8: Apply concepts of quality and safety using structure, process and outcome measures to identify clinical questions as the beginning process of changing current practice. (PO 8) Due Dates This assignment is to be submitted to the Dropbox by Sunday, 11:59 p.m. MT, end of Week 6. Points This assignment is worth 200 points. Directions 1. Review information found on the following website related to hospital compare Read the information carefully and then locate the following website. Search for hospitals within a 50 mile radius of the community where you are working or had your pre licensure clinical experiences. Type in your zip code. Select your hospital and two others. Select hospitals/facilities and choose compare. If you live in a remote area and there are no hospitals listed within a 50 mile radius, select a zip code for a family member or a close friend who does not live near you. The idea is to review comparative data. 2. Click on the following topics to learn more. a. Survey of patients experiences b. Timely and effective care (focus your search on two of the conditions that apply to services provided at the hospitals) c. Readmissions, complications, and deaths 3. Carefully read the information provided. 4. Develop a PowerPoint slideshow consisting of 8?10 slides. Include the following, keeping in mind what all this data means. a. Title slide with information pertinent to the course. b. List reasons to recommend hospital care to consumers (patients). c. List reasons to recommend hospital compare to staff who may seek employment. d. Summarize patient experiences data for each hospital. e. Summarize timely and effective care data for two conditions. f. Summarize data for readmissions or complications and deaths. g. List recommendations for improving data for one selected facility. h. Summarize what you learned from this experience. 5. Develop PowerPoint slides to include criteria listed above. For those not familiar with the development of a PowerPoint slideshow, the following link may be helpful. Submit your PowerPoint slide show to the Dropbox. ORDER INSTRUCTIONS-COMPLIANT NURSING PAPERS Grading Criteria: Performance Measurement PowerPoint Slideshow Category Points % Description Title Slide 10 10% Slide contains pertinent information related to assignment, course, student, date, and faculty member. Reasons to recommend hospital compare to patients 20 20% Format of reasons is logical, easy to read, and specific. Reasons to recommend hospital compare to staff 30 20% Format of reasons is logical, easy to read, and specific. Data related to patient experiences 30 30% Three hospitals are labeled A, B, and C and data related to patient experiences is displayed Data related to timely and effective care 30 30% Three hospitals are labeled A, B, and C. Two different conditions are named and applied to hospitals A, B, and C. Data related to readmissions, complications, and deaths 30 30% Three hospitals are labeled A, B, and C. Data related to readmissions, complications, and deaths are appropriately displayed. Recommendations for improving data for one facility 20 20% Either hospital A, B, or C is specified, and recommendations for improving data are appropriately displayed. Summary of learning related to this assignment 20 20% Learning about completing this assignment is stated. Summary of learning is displayed with lists, bulleted items, or other creative ways. Scholarly writing and formatting 10 10% Slides are provided and labeled appropriately. Punctuation and sentence structure are correct. There is evidence of spell and grammar check. Total 200 100% A quality assignment will meet or exceed all of the above requirements. ? NR 447 DEVRY COMPLETE WEEK ASSIGNMENTS PACKAGE LATEST

ADDITIONAL INFORMATION;

Introduction

Conflict is a normal part of any relationship, including the working relationships that exist between clinicians, patients and agencies. When conflict escalates, it negatively impacts patient outcomes. The most commonly implicated causes of conflict include unmet expectations, roles and responsibilities not being clearly defined and/or communicated, and a lack of openness in sharing information.

Conflict is a normal part of any relationship, including the working relationships that exist between clinicians, patients and agencies.

Conflict is a normal part of any relationship, including the working relationships that exist between clinicians, patients and agencies. It can be challenging to identify when conflict occurs in your workplace and how you can manage it effectively.

Conflict may be caused by different factors such as personality differences or differing beliefs about treatment options for a patient. Some conflicts arise from misunderstandings on how to deliver care; others are due to personal differences between people involved in a clinical team or department. For example:

A clinician has difficulty communicating with another clinician because they do not speak the same language; this leads them into misunderstanding each other’s intentions or values regarding their role within an organization (e.g., “I think I know what I’m doing here but my colleague thinks differently”).

When conflict escalates, it negatively impacts patient outcomes.

Conflict can lead to stress, which can affect patient outcomes.

Conflict may also lead to decreased communication between providers and patients/families. This may result in missed opportunities for education and training on topics such as pain management or cultural competence. It may also result in reduced collaboration between care delivery teams, who are often working together on the same case but do not know each other well enough for effective communication about their respective roles and responsibilities within those roles (e.g., physician vs nursing staff). Finally, conflict can increase turnover rates among employees because they feel unable to work effectively with colleagues who bring different perspectives into play when addressing issues related specifically to their own departmental needs versus those of everyone else at the hospital overall.

The most commonly implicated causes of conflict include unmet expectations, roles and responsibilities not being clearly defined and/or communicated, and a lack of openness in sharing information.

In order to prevent or manage these types of conflicts, you should consider:

Identifying the sources of tension within your care delivery setting (e.g., patient-provider communication)
Agreeing on clear definitions for each role/responsibility before they are assigned. For example: “Patient” means someone who has come into contact with a nurse or other health professional; “Nurse” means someone who provides care directly to patients over time; “Doctor” refers to those professionals who provide medical advice related to medical conditions or treatments; etc..

Conflict can be managed effectively when it is addressed early on.

Conflict is a normal part of any relationship, and it can be managed effectively when it is addressed early on. This means that you have a plan to manage conflict and communicate this plan with your staff. The goal of this communication is to prevent situations that could lead to conflict from occurring in the first place, as well as helping people know how they should react during an actual confrontation.

Conflicts can be minimized when organizations create a culture that encourages respectful communication and dialogue between all stakeholders.

Conflicts can be minimized when organizations create a culture that encourages respectful communication and dialogue between all stakeholders. This can be done by creating a culture of respect, trust and collaboration, as well as policies that emphasize the importance of open communication.

By developing a culture that values respect, trust and collaboration, organizations can help minimize conflict between stakeholders. This can be done by creating a culture of respect, trust and collaboration.

How you respond to conflict (and who you choose to listen to) impacts the outcome of the conflict.

As a caregiver, it is important to recognize that the way you respond to conflict can impact the outcome of any given situation. If a caregiver chooses not to listen to another person or group in their care, they are likely going to have a negative impact on them. In fact, their response may even result in an unsafe environment for those involved in care delivery settings. For example:

You may be perceived as uncaring if you do not allow your loved one’s wishes regarding certain activities or objects (such as clothing) during outings or visits with friends and family members outside of the home setting where they live full-time.*When someone disagrees with how another person handles themselves in social situations (such as dating), this often leads toward arguments between partners because each party feels hurt by how differently others perceive them compared with what he/she perceives as normal behavior for herself/himself.*

Conflict is a normal part of any relationship, including the working relationships that exist between clinicians, patients and agencies

Conflict is a normal part of any relationship, including the working relationships that exist between clinicians, patients and agencies. Conflict can be managed effectively when it is addressed early on in the care delivery process. Organizations can minimize conflicts by creating a culture that encourages respectful communication and dialogue between all stakeholders.

Nursing Worker