NR 447 DEVRY COMPLETE WEEK DISCUSSIONS PACKAGE Week 3 Discussion Latest

Conflict and Collaboration (graded)

Please watch the video and listen to the dialogue before posting.

Second Life Video

Transcript

At times the needs of our families conflict with our work responsibilities. Could this possibly be the underlying issue here?

Explain the conflict resolution skills displayed by the leader in the scenario. On a scale of 1-10, how would you rate those of the leader.

How might earlier collaboration have been beneficial?

Some organizations utilize non Registered Nurses in the Case Manager role. What additional skills, knowledge and attributes would the BSN-prepared Registered Nurse bring to case management in this scenario?

 

ADDITIONAL INFORMATION 

Conflict resolution skills

Introduction

Let’s face it: conflict is inevitable. You’ll have lots of disagreements with your friends, family and coworkers. But how you deal with them can make all the difference in whether or not they lead to a break-up or just a small argument over dinner at home. Conflict resolution skills can help keep those difficult conversations from turning into full-blown wars between two parties who don’t agree on anything!

Effective conflict resolution requires the ability to assert yourself

The ability to assert yourself is one of the most important skills you can develop in your life.

In order to be assertive, you need to learn how and when it’s appropriate for you to do so. You may find that certain situations call for assertiveness while others don’t require it at all.

It’s also important not to confuse this concept with aggression or passivity—assertiveness doesn’t mean being aggressive; rather, it means being able to say what needs saying without being disrespectful or unkind towards others (and vice versa).

To resolve conflict effectively, you must be willing to stand up for what you want.

• To resolve conflict effectively, you must be willing to stand up for what you want.

• Even if someone else is telling you that the problem isn’t your fault, they may still have an agenda and are trying to manipulate or intimidate you into giving in to their demands. Don’t fall for this trick!

• If there are multiple people involved in the conflict (such as with roommates), try not to get angry at another person unless they’re directly responsible for causing the fight in the first place—and even then, try not to take it personally if they don’t apologize quickly enough after being asked nicely enough by one of your friends who cares about both parties equally well

Effective conflict resolution requires listening

Effective conflict resolution requires listening. This can be a challenge for many people, especially when they are in an emotional state or want to defend their position. But listening is much more than hearing what someone says; it’s also about understanding them and their point of view. Listening effectively helps you understand the other person’s needs so that you can make decisions based on those needs, rather than just your own agenda.

You might think that if I’m going to listen well, I need to let my guard down and be open-minded about someone else’s ideas, but this isn’t always necessary! You don’t have to agree with everything someone says just because they said something—you should listen carefully and try not judge them too harshly before responding or making any changes later on down the road (e., if they change their mind).

Different people have different communication styles.

You may hear the same words, but they sound completely different depending on who is saying them. This is because we all have different communication styles. For example, some people tend to be more direct than others and need less time to process information before speaking. Some people are more expressive and can’t seem to help themselves from rambling on too long when talking with someone new (like me!).

Other factors that influence our communication style include age, gender and life experience—and this list goes on! We should also consider our personality types: Are you an extrovert or introvert? Do you prefer listening or speaking? Do you find it easier to express yourself verbally or through writing?

Be willing to brainstorm

• Be willing to brainstorm.

• Be open to new ideas, and don’t be afraid of compromise.

• Be realistic about the possibility of failure or success. If you’re not sure what your plan is going to look like, think through how long it will take you (and how many people will help) before deciding whether or not it’s worth pursuing. This process can help you identify any problems that might arise during implementation, which can ultimately lead back into step one: brainstorming!

Ask questions

The next step is to ask questions. Ask questions to clarify, understand the other person’s point of view and feelings. Questions can help you get to know someone better, which helps in conflict resolution because it makes you more understanding of their perspective on things.

Keep your cool when the going gets rough

• Recognize when you are getting upset. It’s important to recognize that you might be getting worked up over something, even if it seems like nothing is happening. Take a moment to breathe deeply and try not to react too quickly—this will help keep things from escalating into an argument or fight.

• Listen carefully and clearly when someone is speaking to you, even if what they’re saying makes no sense at all! You need to understand why they are saying what they said so that when possible solutions arise for both parties involved in the conflict, everyone involved can agree on which ones seem like reasonable ideas considering how much time has been wasted fighting over nothing at all!

• Think about how best way(s)

Here are some skills that will help you stay calm and in control during a difficult conversation.

• Ask questions to understand the other person’s point of view.

• Don’t interrupt.

• Don’t be defensive, even if you think the other person is being offensive or rude. You can always apologize later!

• Don’t make assumptions about what someone else may or may not be thinking based on their actions in the moment—especially if they’re not acting like themselves and seem angry or upset (and even if they do). This will only cause confusion and conflict between you two, which isn’t productive for anyone involved.*

Conclusion

In conclusion, conflict resolution is a skill that takes time to develop. The more you practice these skills, the better you will become at communicating your needs and thoughts clearly and assertively. If you want to learn more about how to resolve conflict effectively in your workplace or personal life, check out our blog!