NR 447 DeVry Week 6 Discussion Latest

Civility in the Workplace (graded)

Complete the Clark Workplace Civility Index located in Doc Sharing.

After you are finished, read the assigned article:

Lachman, V. D. (2015). Ethical issues in the disruptive behaviors of incivility, bullying, and horizontal/lateral violence. Urologic Nursing, 35(1), 39-42. Click HERE to link.

Next watch the video by clicking on the link below.

Video

Transcript

Reflect on what you observed in the video as you answer the following:

Based on what you observed, what leadership skills should you, as Masaya’s preceptor, model for your fellow coworkers to promote his acceptance into the work-group or team.

Does incivility seem to be an issue in the scenario?

Describe any common themes you discovered among the article, the video and the Civility Index

Share how you may improve your score on the index based on what you have read.

 

ADDITIONAL INFORMATION 

Civility in the Workplace

Introduction

If you’ve ever been in a workplace where people are getting along, you know that it’s not easy. You might be happy for them, but still, it can be hard to take on their positive vibes when your own company is stressed out and running at full steam. That’s why I wrote this article: so that all of us can learn how to work together more civilly!

Take a step back.

When you feel yourself getting tense, take a step back from the situation. Take a breath and count to 10 before you continue. This will give your body enough time to calm down so that you can think clearly again. You may also want to walk away from the conversation for a few minutes; this will give both of you a chance to cool down and come back with more clarity about what happened.

Choose your battles

• Know when to fight, and when not to.

• Know your limitations and what you can change.

• How much time do you have in which to change it? If there are many people who will benefit from what you’re proposing—and if they are willing to help with the process—then by all means go ahead with it! But if there isn’t enough time or resources available for everyone involved, then perhaps this isn’t worth doing at all (and maybe instead focus on something else).

Have a conflict avoidance strategy.

A conflict is a disagreement, argument or disagreement. It can be about something that matters to you and your team, but it’s not always easy to know what the right thing to do is in these situations.

A problem is different from a conflict because it has an obvious cause (for example: “I didn’t get my lunch today”) and solution (you should go get more peanut butter). If your colleagues are having problems with their work or life outside of work, they may need some help dealing with those issues so that everyone can focus on their jobs at hand.

A conflict avoidance strategy involves learning how to avoid conflicts before they happen by understanding the difference between these two things: recognizing when we’re dealing with either type of situation; knowing how best to respond if we’re faced with one; developing strategies for handling each type effectively should we find ourselves in either situation.”

Don’t jump to conclusions.

In the workplace, it’s important to be careful about making assumptions. You should never jump to conclusions about others’ motives, intentions and character. For example:

• Don’t assume that someone is gossiping when they’re just talking with other people at a party or in line at the grocery store.

• Don’t assume that someone has bad intentions when they ask you if they can help with something because it’s their job as an employee of your company (or even just a coworker).

• Don’t assume that all men think alike; there are plenty who don’t enjoy sports or video games like those who do!

Watch your body language.

• Don’t make direct eye contact. This is a sign of dominance and aggression, both of which can be perceived as rude in the workplace.

• Don’t get too close to your boss or coworkers. A lot of body language experts believe that proximity breeds trust, but when it comes to interpersonal interactions at work, this isn’t always the case—and if you feel like you’re being encroached on by someone’s personal space (or vice versa), there may be reasons why they’re doing so; perhaps they don’t feel comfortable being around someone who wants them too much? Or maybe they just want some space between themselves and others so that they can focus on what needs doing without distractions? Either way: respect their boundaries!

Avoid sarcasm, especially in emails.

Sarcasm is a lot like the “it’s so obvious” response to a question, but it can be taken as an insult. If you’re trying to say something funny or sarcastic, make sure your tone is friendly and not condescending. It’s also important that sarcasm be clearly spelled out in emails; otherwise, the recipient may misinterpret what you mean by “sarcasm.”

Practice transparency and humility.

• Transparency and humility

Transparency is a form of honesty, so it’s important to be transparent when you’re talking about yourself. This means being honest about your feelings, mistakes and successes. If there’s something that bothers you or makes you angry then say so—even if it feels awkward at first! Being open with other people helps build trust between them and makes them feel safer around us because they know that we won’t judge them negatively because of what they say (or don’t say). Humility is also important: if someone has done something wrong then apologize for it instead of just blaming them for making a mistake!

Find common ground.

• Find common ground.

• Be the bigger person.

• Be willing to compromise.

You’re going to have differences with your coworkers, but those differences don’t need to be a source of stress for everyone involved. Instead of focusing on what you don’t agree on, try using these tips:

Knowing how to react in the moment with tact is an important skill.

Knowing how to react in the moment with tact is an important skill. It’s a good idea to prepare for the unexpected, so that you can stand your ground and maintain civility despite being faced with a tense situation.

While there are many kinds of workplace situations that could lead to an argument or confrontation, these examples show common scenarios:

• A coworker makes fun of another person’s style or looks

• Someone criticizes your work performance (or someone else’s) in front of their colleagues

• A co-worker tells you they aren’t happy with how things are going at work

Conclusion

Civility is a pure, raw act of kindness. It’s not about rules or regulations; instead it’s about treating others with the same respect you want them to show you. Civility is a way of life that we can all emulate in our daily lives, and if we do so then we will find ourselves surrounded by more positive people and colleagues who value everyone equally without judgement or bias.